Service

ORDER PROCESSING 

 

NEW MEMBERS

Upon joining as a new Member, your first package will be delivered within 1-3 business days, if you reside in Hong Kong. If you reside outside of Hong Kong, your first package will be delivered within 5-7 business days. Your first month's package will be charged once you click the Submit Order button, and is non-refundable, however is exchangeable (please see our Returns + Exchanges Policy). After receiving your first package during a certain month, you have until 4:00 pm (Hong Kong time) on the 10th of the following month to pause or cancel your membership. Please note that by becoming a UNCVR Member, you authorize UNCVR to automatically charge your credit card the monthly fee on the 15th of every month until you pause or cancel your membership.

EXISTING MEMBERS

For existing UNCVR Members, you may pause or cancel your membership anytime before 4:00 pm (Hong Kong time) on the 10th of every month in order to not be charged for that month. Otherwise, please note that UNCVR will automatically charge your credit card the monthly fee on the 15th of every month. Packages will be delivered to Members 1-3 business days after the payment date for residents in Hong Kong, and 5-7 business days for residents outside of Hong Kong. 

Members can pause at any time, however to avoid being charged for the month, you need to notify our Customer Support Team at support@uncvrclothing.com by 4pm HKT on the 10th of the month. You can pause for a one to three month period. When a pause ends, your new month will automatically renew and you will be charged.