FAQs

WHAT DO I RECEIVE AS AN UNCVR MEMBER?

Each month, members will receive a package including 2-3 pieces of quality apparel designed and styled by our in-house team to help you build or/and complement your wardrobe. We are all about providing modern, casual and timeless pieces that can be worn on any occasion.

DO I CHOOSE MY MONTHLY SELECTIONS?

Our in-house stylist curates a personalized package for you based on your profile, each month.

HOW MUCH IS THE MEMBERSHIP FEE?

You are charged HK$480 per month. There will be a shipping surcharge if you reside outside of Hong Kong.

IS THERE A MINIMUM COMMITMENT?

No. As a member, you are not obligated to continue your subscription. You may pause or cancel  your subscription anytime.

HOW CAN I PAUSE MY MEMBERSHIP AND HOW LONG CAN I PAUSE MY MEMBERSHIP FOR?

Members can pause at any time, however to avoid being charged for the month, you need to notify our Customer Support Team at support@uncvrclothing.com by 4pm HKT on the 10th of the month. You can pause for a one to three month period. When a pause ends, your new month will automatically renew and you will be charged.

WHEN CAN I CANCEL MY MEMBERSHIP AND HOW TO DO IT?

You can cancel your membership anytime, however to avoid being charged for the month, you need to cancel your membership by 4pm on the 10th of that month. To cancel your membership, please email us at support@uncvrclothing.com.

CAN I CHANGE MY PROFILE?

Yes, you can change your Profile anytime. We understand that your size, fit and color preferences may change over time. To change your Profile, simply email us at support@uncvrclothing.com.