FAQ - Returns + Exchanges

CAN I REFUND MY MERCHANDISE?

Returns requested within 21 days from delivery are eligible for a full refund. 

CAN I EXCHANGE MY MERCHANDISE?

If you signed up for our personalized styling service:

You may email us at support@uncvrclothing.com within your 7 day try on period to request a return for a size exchange. Upon receiving your return request, you have 7 days to return your items. Returned products must be in a new, unused and undamaged condition, and with all original tags attached. Exchanges are based on stock availability. 

If you purchased from our store:

Items are eligible for a size or style exchange if returned within 14 days from delivery. Returned products must be in a new, unused and undamaged condition, and with all original tags attached. Exchanges are based on stock availability. 

HOW LONG DOES IT TAKE FOR MY RETURN/EXCHANGE TO BE PROCESSED?

Please allow 3-5 business days from the time we receive your return for it to be processed. You will be notified via email once your return has been processed.

HOW DO I ARRANGE A RETURN?

Hong Kong, Macau and Taiwan Orders:

  1. Complete the return form included in your package and email it to support@uncvrclothing.com. 
  2. Pack item(s) and return form in the new empty bag included in your package.
  3. Fill out the pre-paid shipping waybill also included in your package.
  4. Call SF Express at 2730 0273 for pick-up at your location or drop it off at a nearby SF Express location.
  5. Returns are generally processed within 3-5 business days from receipt. You will receive an email confirmation once your return has been processed.

Singapore Orders:

  1. Complete the return form included in your package and email it to support@uncvrclothing.com. 
  2. Pack item(s) and return form in the new empty bag included in your package.
  3. Visit www.ninjavan.co/en-sg to create a return order and enter the Return Tracking ID provided on your sales order. 
  4. You will receive a notification email upon successful creation of your return order.
  5. Returns are generally processed within 3-5 business days from receipt. You will receive an email confirmation once your return has been processed.