Shipping

Shipping Information

Uncvr offers free express shipping to your door for all orders within Hong Kong, Macau, Taiwan, and Singapore. 

Shipping Times

SF Standard Express:
Hong Kong, Macau, Taiwan: Delivery within 1-3 business days

SF Economy Express:
Singapore: Delivery within 3-5 business days

We do our best to ensure timely deliveries, however, please note that this is an estimated transit time provided by our carrier. There may be possible delays due to factors beyond our control, which may cause your package to arrive outside of the estimated timeframe. 

DUTIES AND TAXES

Upon arrival to the destination country, international orders may be subject to duties and taxes by the destination country’s customs department. Any charges for customs clearance must be paid by the recipient to the shipping provider to release the package; Uncvr has no control over these charges, nor can Uncvr predict what they may be.

When customs clearance is required, it can cause delays beyond the original delivery estimate. For more information, please contact your local customs office.

Order Tracking

After you've placed your order, you will receive an email from us containing the details of your purchase. Once your order is approved, the relevant Uncvr partner will aim to dispatch within 2 business days. 

Once your order has been shipped, you will receive a confirmation email which includes the tracking information and an estimated arrival date.

Depending on your location, delivery will normally take 1-5 business days from dispatch. 

If the items you've ordered are from multiple Uncvr partners, please keep in mind that your items will arrive separately. 

Order Cancellations

Please contact our Customer Support Team as soon as possible to cancel or make any changes to your order and we will do our best to assist you. We're unable to cancel an order once it has been processed by an Uncvr partner.